Introduction:
Welcome to Siteskey GmbH, where we specialize in offering top-tier website design services. This Refund Policy is designed to establish a clear understanding of our practices and procedures regarding refunds, ensuring that our clients are well-informed of their rights and obligations when engaging with our services. We encourage you to read this policy carefully to fully comprehend our mutual agreement.
Acceptance of Terms:
By commissioning website design services from Siteskey GmbH, you affirm that you are of legal age to enter into a binding contract in your jurisdiction and agree to comply with and be bound by the terms outlined herein. Service requests are considered void where they are prohibited by law or if they do not adhere to these terms.
Eligibility for Refunds:
At Siteskey GmbH, we pride ourselves on delivering exceptional quality and customer satisfaction. If, for any reason, our services do not meet your expectations, you may be eligible for a refund subject to the conditions outlined below.
Refund Period:
The refund request period is valid for 15 days from the date of service delivery. Any refund requests submitted beyond this timeframe will not be eligible for consideration.
Services Eligible for Refunds:
Website Design Services: If the delivered website does not align with the agreed-upon specifications or fails to meet the client’s expectations based on the initial project scope.
Requesting a Refund:
To request a refund, please reach out to our customer support team at support@siteskey.com with your order details and a comprehensive explanation for the refund request. We commit to reviewing your request within 5 business days and will communicate our decision thereafter.
Refund Processing:
Approved refunds will be processed back to the original method of payment within 7-10 business days, depending on the processing times of your financial institution.
Dispute Resolution:
In the case of a dispute or chargeback initiated by the client, Siteskey GmbH reserves the right to present evidence to support the transaction and the quality of the provided services to the relevant financial institution or dispute resolution body.
Changes to Completed Services:
Requests for alterations or modifications to the final delivered project are not typically eligible for refunds. However, we are dedicated to ensuring client satisfaction and are willing to discuss potential adjustments to meet your requirements.
Customization and Personalization:
Given the customized nature of website design services, refunds may not be available once a project has commenced and you have agreed to specific terms regarding customization or personalization of your website.
Contact Information:
For inquiries or concerns regarding this Refund Policy, please contact our customer support team at support@siteskey.com.
Conclusion:
Siteskey GmbH aims to foster trust and satisfaction among our clients. This Refund Policy is part of our commitment to transparency and customer service excellence. We thank you for choosing Siteskey GmbH for your website design needs.